"Those who apply themselves too closely to little things often become incapable of great things." Francois de La Rochefoucauld

Monday, June 23, 2008

Reality Check - Lets be Honest

"If we do not change our direction, we are likely to end up where we are headed." - Chinese Proverb

To get to where you want to go start where you're at. So where are you? Or, maybe a better question is what are you? The first step in any achievement at any level is to properly and accurately assess the current "state" of things. Individuals, businesses, and even governments are good at making generalized inaccurate assessments. Most of us can relate to this fact. It is very challenging to look at a part of us that holding us back, that is destroying our progress, or that is sabotaging our well-being. We like to use an elementary logic to justify or embellish areas of ourselves that we would like to change.

Businesses are similar to people in that regard. Many business managers and executives justify, excuse, or embellish results out of fear of exposing a weak point, or lack of efficacy in a certain department. Which leads us to the "choke-point" of the being honest theme. The fear of being exposed, and what it could mean.

There is a fear which overtakes some of us when we are forced to look at a limiting factor that could be in conflict with our identity. The interesting thing is that acknowledgment of a weakness or constraint does several wonderful things for us including the following:

- it allows us to search for precise solutions
- it conveys maturity to others (only capable and confident people will face a fear or limit and seek to overcome it)
- it opens opportunity to investigate how solving the problem/weakness will open doors of opportunity - thus indirectly feeding a compelling vision to see the solution through with optimism and expectation.

The danger of not properly assessing our current state are the following:

- we are thrown farther off track from our goals
- we become indecisive because of lack of accurate data
- we lack genuine confidence in our undertakings
- we lower our expectations, and stifle our most intimate desires

So how can we properly assess our state, and create a plan to fix what is wrong and strengthen what is right, and raise our vision? Several suggestions:

- What are your current results telling you? - results are accurate data, when properly interpreted.
- Feedback ( what do others tell me?) - seek input from others, both from your industry and outside of it to give the most compete info. possible.
- Actions (What actions do I habitually take? - actions are based on beliefs and give you insight as to what you really think of yourself and your business)
- Preparation (What am I preparing for? - complements beliefs: when something is wholeheartedly believed to occur in the near future, preparation happens.
- Comparison (How do I compare with others?) The best way to compare is not by guessing, but by probing, asking, and conversing with others to properly gauge our level of efficacy (we does this unconsciously anyway)- Even better is reading about others - biographies & autobiographies.

Fear not what might be exposed, but the consequences of not improving what should be exposed. The ultimate sign of maturity and competence is to observe with detachment. To allow your mind to analyze and execute a solution without being hemmed up by emotional flux.

Angel Armendariz

Wednesday, June 11, 2008

The Pleasures of Belief

"Men do not forego the pleasures of the moment to
say good-bye to all joy for evermore--no, this self-control is a
training, so that we may reap the fruits of a larger joy in the time
to come. A man will toil day and night to make himself an orator, yet
oratory is not the one aim of his existence: his hope is to influence
men by his eloquence and thus achieve some noble end." Xenophon, Cyropaedia

There exists a fundamental template that acts as a foundation for all action. As a business professional, knowing that their is a source, that when adjusted, changes the actions that are taken is of immense value. One of the variables of this template is what we call beliefs. Beliefs are not tangible things that we can hold, yet they have the ability to create life, to extinguish it; and to spur any action ever conceived. Beliefs are what tells us what is possible.

Most, if not all, businesses sell a vision of what is possible. They sell this vision to clients, employees, shareholders, communities, etc. If we connect the dots here we can see the correlation between beliefs and vision. What would happen if we don't believe in our vision? Would we be able to sell it? Well, not really. If beliefs tell us what is possible, and to sell we must believe the vision is possible, then businesses will not survive, much less thrive if belief is ignored. Frequently, what we call "unmotivated," "underachieving," or even "poor" employees are actually simply suffering from a lack of belief. Either of themselves, their company, their product/service, and usually a combination of some of these factors.

Beliefs are created by having experiences that tell us that something is possible. We need to experience a sense of certainty that if such and such is done, then x will be the result. If we have enough references that meet that criteria, then we effectively establish a belief. The majority of our beliefs are adopted from others, and built around our personal experiences.

With that in mind it becomes vital that we adopt beliefs from those individuals which we admire, or wish to model. It is also important to seek experiences which will help build and reinforce empowering ones. At the end of the day beliefs are under our control, and must be managed effectively to open the doors to the possibilities we seek to realize.

Interestingly enough we can read into someone's beliefs by their actions. We can tell if someone has a high self esteem or a low self esteem, simply by observing their actions. A person who believes that something grand is possible will forego immediate pleasures for future ones. Think about it. To say no to immediate pleasures requires a belief that the future rewards will outweigh the current offering. Those who don't believe they can have something better or do something better will try to get the quick fix.

Those who engage in discipline, even though to some it may seem like self-denial, are actually investing in future pleasure. These disciplined individuals have strong beliefs about what they want (vision) and have no doubt they will manifest, thus they more often than not produce the intended result. Management at all levels from self to business requires a continuous refinement and inspection of the beliefs structure to ensure that they are consciously driven to exceed expectations.

Angel Armendariz

Thursday, June 5, 2008

How To Be Better Than Yesterday

"He only is a well-made man who has a good determination. And the end of culture is not to destroy this, God forbid! but to train away all impediment and mixture and leave nothing but pure power." - Ralph Waldo Emerson


Do you believe it's possible to be 1% better today than you were yesterday? Think about it. What would it mean to be 1% better? You might say sure, of course! Or you might believe its not possible. Suspend judgment for now, simply consider the possibility and what it would mean.

To be better by 1% is not a literal concept I employ here, but more of a practical theme. The essence of "being better" would mean that if I am at least 1% more effective today than I was yesterday, then the challenges I faced yesterday will seem easier today. For example, if yesterday I was flustered and overwhelmed by client demands and objections to my product or service, then today I will be less so. Essentially my task becomes easier because I have become greater. Compounded over a period of days, weeks, and months you can imagine how powerful this principle can be.

Additionally, to be 1% better would mean that you can now extend yourself and take on greater challenges or aim at loftier ambitions. Because, we are better today than yesterday we naturally will want to be challenged, and will have an affinity to take on greater projects. The effects of the 1% better creed would create a "steady state" (to borrow a term from biology) were we would teeter between be overly powerful at handling yesterdays task, and not yet fully competent at dealing with the increasing demands of our evolving goals. This 'growth tension' is the optimal path which professionals should seek to continually create value for themselves and their respective endeavors.

The 1% creed can and should become part of your daily due diligence. Some of the ways to guarantee investment into your 1% daily growth are as follows:

- improve your vocabulary
- improve the sound of your voice
- improve your ability to articulate what you think and feel
- focus on listening to how people say things, not just the content
- learn to read a new, previously ignored, non-verbal communication from people
- learn about properly managing a certain emotion
- learn 2 new questions that can help close a sale
- learn how to play a different interpersonal role
- make 1 new friend and learn something interesting about them
- learn to 1 new way to harmonize your body
- eat a healthy meal instead of a your usual non-healthy one
- do something that frightens you, but that you know is worth the effort
- give more of yourself to others
- learn 1 new thing about your profession
- learn 1 new thing about self-management...

This list can go on forever, but you get the point. Everyday you can even break it down to getting a 1% fix for your body, mind, and profession. Before retiring for the day ensure that the 1% marks are hit. The principle is so subtle, yet so powerful that it could ultimately be the biggest difference in success or failure. Think about the cost of not becoming better. If we don't become better, by default we become worse. In biology and science they call it entropy. A system that does not absorb new information will only lose information and decay into inert energy-less matter. What makes us different than a mere inanimate system is that we have a choice. The choices are 1) gather new information and grow; or 2) lose information and decay.

Angel Armendariz

Wednesday, June 4, 2008

The Powerful Influence of Velocity

"Speed...is not only a powerful influence on those on your side. Frederick the Great noted that an army that moves quickly has higher morale. Velocity creates a sense of vitality. Moving with speed means there is less time for you and your army to make mistakes." Robert Greene, 33 Strategies of War

There is something powerful about speed. It is valued at many different levels. Speed in and of itself gives a rush. Think about sports, cars, and even business. I find for instance, that when making business calls, going at an accelerated rate creates a sort of "flow." This flow was well documented in the book "Flow" by Mihaly Csikszentmihalyi. Flow is a transcendent property of execution. When one extends and challenges oneself for an extended duration a sense of well-being, union, and transcendence is experienced. It is as if we are partaking in our best execution, call it - 'spontaneous right action'.

To build our capacity to accelerate on call, preparation must be sought. The more well prepared we are in whatever activity we want to accelerate the easier and speedier we create this flow. If we are inadequately prepared for a task we wish to be fast in we will stumble and go slow. However, if we are well prepared by practice, training, and simulation; we will have a greater ability to use speed to our advantage.

One of the greatest military commanders of all time Fredrick The Great noted that speed was not only a strategy to win battle, but also helped boost morale of the soldiers. Speed has processional effects. It makes us feel good, it makes us perform good, and it makes us experience a result sooner. The paradox to becoming effective speedsters is the arduous underpinning of preparation. Preparation takes time. Preparation involves a large investment of time and rehearsal to simulate live action. The more we engage in time consuming preparation the more we will win come show time' and the faster we will be able to use speed as a leverage factor.

Succinctly we can say - slow down (prepare) to speed up!

Angel Armendariz
"We are all in Sales. Period." - Tom Peters