"Those who apply themselves too closely to little things often become incapable of great things." Francois de La Rochefoucauld

Showing posts with label sales improvement. Show all posts
Showing posts with label sales improvement. Show all posts

Sunday, January 25, 2009

The Case for Boldness

"Let us seek, in the depths of our experience, the point where we feel ourselves most intimately within our own life." - Henri Bergson



Boldness is a semantically loaded word. It conveys a number of things. To the German polymath Johann Wolfgang von Goethe, boldness was said to have "genius, power, and magic." Boldness is specifically an action taken that is outside the typical realm of common experience, highly risky, and simultaneously highly profitable.

Boldness involves no inherent guarantee, only that of a new experience; which in and of itself is valuable. Boldness, however, I suggest is the one principle that has produced the highest reward in each of our lives.

In the Autobiography of Benjamin Franklin he begins the story of his noble life with such a bold stroke:

"I sold my books to raise a little money, was taken on board the sloop privately, had a fair wind, and in three days found myself at New York, near three hundred miles from my home, at the age of seventeen, without the least recommendation or knowledge of any person in the place, and very little money in my pocket."

Peter Drucker, the 20th Century Management icon, boldly gave up a promising and lucrative career in finance to pursue his dream in management consulting, when such a practice was still in its infancy.

In a more personal commonplace scenario; through our surveying of our current life and personal history, we can probably locate an act of boldness that initiated a train of events to lead us to who we have become today.

To add to Goethe's description of boldness I would further suggest that boldness is absolute faith in oneself, an uncompromising desire for success, and that which breathes divinity into the present. Boldness expands our boundaries - whether mental or physical.

To boldly commit to acquiring a new competency opens a new dimension of experience. To boldly exert ourselves through rigorous exercise makes our bodies adapt to a higher level of function and performance. To boldly speak when shy, to boldly ask when afraid, to boldly do when unsure, and to boldly give when someone's in need...this is life - unapologetic and free.

Angel Armendariz

Thursday, November 20, 2008

The Sodden Routine Factor

"An ideal...must be something intellectually conceived, something of which we are not unconscious....and it must carry with it that sort of outlook, uplift, and brightness that go with all intellectual facts. Secondly, there must be novelty in an ideal...Sodden routine is incompatible with ideality..." - William James

The pursuit of ideals is the central theme in every story. We pursue the ideal mate, ideal body, ideal family, ideal career goals, etc. The sustenance of every story, play, and endeavor is a certain ideal. The place we find ourselves versus where our ideal lies is the storyline of every living being.

C.G. Jung, the Swiss born psychologist once said, "Without psychic depth we can never be adequately related to the magnitude of our object." I believe that he referred to a relation that exists between our ideal and ourselves. This relation is ongoing until union with the ideal exists. It means that before our ideal becomes manifest we have to become greater than or equal to the task.

Our ideal exists in two points. First it is latent within us as a seed, potentially capable of fruition. Second it exists beyond us in the not yet manifest future. We further can conclude that an ideal is antagonistic to, as William James put it, "sodden routine." After all "sodden" or, a more common word, "habitual" routines actively stifle growth. And, by this fact we can figure that they will actively prevent us from creating or becoming our ideals.

The path to our ideals lie in novelty. Imagine a child habituated as an infant. An infant that doesn't become, an infant that stays within its own "sodden routine." The infant would be enslaved to babble cries and crawling. Novelty is embedded into our nature for a reason. That is to grow. Only by means of seeking new experience and new information is novelty alive within us. Only through this method can we be called alive and develop our ideals.

The embrace of sodden routine has all too many times led to a premature psychic death. Benjamin Franklin, once recalled, of a man who he had known of that died at the age of 25, but was not buried until the age of 75. Benjamin is referring here to dying by means of succumbing to a sodden routine that contradicts novelty.

Through novelty, the psychic depth that we develop, will breed the confidence within us to prepare and act on our ideals. Without the arduous pursuit of our ideals we simply become the spectators of our wishful thinking.

Angel Armendariz

Thursday, October 9, 2008

Evolve Yourself

"Everything in life must be intentional, and the will constantly taught like a muscle." - Andre Gide

All life obeys a form of evolution. I use the term in the most liberal sense. To evolve involves a process of change towards fitness. Two broad points channel this process and act like feedback mechanisms. Extinction and creation are the two continuous end results of evolution. Although, there are no end results per se, we can agree that stable moments occur along this process of evolution.

Apparently, one of the best ways to achieve a "fit" species is to keep what works and eliminate what doesn't. This simple yet powerful principle is at work constantly in our own brains. Through a process called "parcellation" our neurons eliminate unused parts and further reinforce those neurons most in use, a process of consolidation. Basically it submits atrophied neurons to extinction and creates enhanced support for the active ones.

When we think about this process of extinction and creation most of us can see the benefits; and whether we like it or not it is the very process that has been built into us. It works. If it works so well, than does it not then follow that we should apply this principle to every aspect of our conscious lives?

When we apply this to a habit what happen? Well lets say we have a habit of unhealthy eating. Now if we submit this habit to extinction and create a new habit of healthy eating what is the result?...Exactly. Where we err sometimes, is that we consciously address what needs to happen, and what we want, but we are weak at elimination and extinction of that which holds us back. We like to carry old baggage around. Unsuccessful old baggage can include emotions, identities, thoughts, beliefs, actions, concepts...etc.

I decree we should be as bold as nature. Courage supposes that we have inherent power overcome limitations. Courage is executed by extinction and creation. By extinction of unsuccessful, inefficient processes, and creation of successful, and fit processes. We must continually scan ourselves for inefficient process and boldly cut binding ropes of inefficiency.

Tuesday, July 8, 2008

Imaginary Themes for Real Results

"Mentally rehearsing a new way that you might behave in the face of adversity activates the prefrontal cortex, and your imagined activities begin firing neurons and wiring them into brain patterns that can be activated whenever they're needed. Without attentive rehearsal, your brain will not mobilize in advance, and despite your best intentions you will act out old, counterproductive routines instead-or new counterproductive ones, fired not by calm effectiveness but by frustration, anger, and other emotions that can distract you from giving your best. When you prepare the prefrontal cortex to activate ahead of time, you will be better at calmly, effectively performing the right action." - Robert K. Cooper

Mental rehearsal, and visualization in general have a long history of use. During the pre-scientific period most visualization was tied to metaphysical, spiritual, and magical phenomenon. As far back as the Yoga Sutras of Patanjali, which date back thousands of years before Christ various forms of visualization where practiced to enhance the development of consciousness.

Most recently visualization or mental rehearsal has made a leap into the realm of neuroscience. Modern technology allows us to observe neuronal function under varying circumstances. Although visualization and mental rehearsal have been in the daily regimens of people such as Einstein, Wolfgang Pauli, Carl G. Jung, and even Larry Bird, only recently has rigorous scientific study yielded detailed insight into the powerful effects of visualization.

The mere process of rehearsing movements such as exercises and performances has been shown do improve efficacy at near the levels of actual physical practice. Neuroscience shows that the very same neurons that partake in the actual physical movements are activated upon the mental rehearsal of the same movement. The question now becomes how can we use this information for self-development. Well, consider that any action that seems difficult, challenging, or warrants improvement can be dramatically improved through mental rehearsal. Here are some areas that can be improved by mentally rehearsing effective execution:

- public speaking
- sales pitches
- negotiations
- athletics
- interpersonal communication
- emotional management
- technical skills (engineering, programming, etc.)

This is simply a short list. Almost anything imaginable can improve dramatically by a consistent rehearsal. The key word here is consistent; like anything else consistency of purpose is the most essential ingredient for the utmost efficacy of any function.

Thursday, May 15, 2008

Playing The Role - a Lesson from a French Emperor

The effective use of your body is extremely extensive. Actors for instance learn the necessity of adjusting their bodies to convey or communicate roles and status. For instance wide stance with an elevated forward chin enhances status. It tells the audience that you're somebody. On the flip side by adjusting your feet to be pigeon-toed, keeping your head tilted down slightly, and collapsing your chest signifies lowered status.

These are two extreme forms of using your body to convey status, but the discrete use of such subtleties allows you to adjust your role accordingly. For instance if you are meeting with a high powered attorney to discuss tempered litigation, and you want to show dominance and status, then you can act in a more dominant matter by allowing your chin to be forward, head high and standing tall. Additionally you can take up more physical space; this is a signifier of status and importance, typically used in acting scenes to make the actor appear larger than himself.

If on the other hand, you want to play a submissive role strategically, then you can consciously close in your space a little. You can narrow your space and bring in your shoulders slightly. A leveled or slightly below level chin will suffice to show submissiveness. Acting submissively does not mean you are, or that you will allow yourself to be steamrolled. It is used as a strategy to engage the other party on their own terms, giving you the ability to position yourself in a more subtle fashion. Additionally, playing a slightly submissive or cooperative role is one of the best ways to disarm whomever you are dealing with.

Napoleon, the infamous French emperor, used such a strategy against the Austrian and Russian armies in the battle of Austerlitz. After having received intelligence that Napoleon appeared confused, and had assumed a defensive position, the Austrain/Russian forces descended for the kill. Napoleon had staged a perfect submissive role, and by making the enemies believe he was submitting, he made them fall right into his trap. The outcome was one of Napoleon's most impressive victories.

Keeping the Grand Strategy in mind, that is, by keeping the end in mind; you can choose the appropriate strategy to gain advance towards your preferred outcome.
(excerpt from upcoming book on Communication)

Angel Armendariz

Monday, April 28, 2008

The Element That Hinders Accomplishment

The term 'reverse salient' is a term used in warfare that refers to a constraint or limiting process of an advancing military force. It refers to a point of weakness in an attack; or a lagging element that threatens a military force from accomplishing its mission. Inevitably, having components of any advancing system fall behind foreshadows impending doom.

A reverse salient can be broadened to encompass any system that evolves towards a goal. That is, personal growth, business development, even relationship growth. Without conscious awareness of reverse salients among these domains we risk sabotaging the whole enterprise.

A common reverse salient among individuals and groups is adaptability. Many groups and individuals become good at antiquated methods and procedures. Having become experts at old methods these groups and individuals struggle to "see" a different or better way of achieving their specified outcomes. When adaptability isn't actively nurtured, then it becomes a weak point. Being, a weak point, this reverse salient then becomes a blind spot that can leave the group or individual exposed to danger.

Almost every sales organization I have ever encountered is weak at this point. They are experts at old models that are only half-heartedly applied. Curiously enough, many organizations try to teach or coach best practices, but fail to understand that the message must be bought into and effectively sold to the sales force for the knowledge to become actionable.

To become aware and either cut or fix a reverse salient we must first become aware. To do this we must ask, what part of the process is hindering advancement of this particular enterprise? How would bringing this part of the system up to speed effect the results we are seeking? What can I do to strengthen this reverse salient and make it a strength.

Another insight into the use of the reverse salient concept has to do with zooming in. Most of us work from a strength position. That is we tend to work in things we are strong at. Being strong or effective in a profession for example would lead us to believe that a reverse salient isn't present. However, truthfully, a reverse salient is always present. To leverage this concept we need to zoom in to our specific profession. By doing so we can ask the questions previously mentioned, and inevitably surface a few reverse salients that could potentially lead to accelerated results, enhanced competence and effectiveness, if properly brought up to speed.

In a nutshell, reverse salients are sources of potential growth, and acceleration within systems that are made to advance and evolve.

- Angel Armendariz

Sunday, April 6, 2008

What Is The Purpose?

What Is The Purpose?
Category: Blogging

As you look at a current result that that doesn’t sit well with you, can you figure out how it came about? In retrospect it is a lot easier to see the parts that came together to create a certain result. I’ve come to gather that we don’t consciously create disasters. We do create them, and some of us more frequently than others.

If you can regress and analyze the steps that led to disaster you can probably correlate the result to actions that were taken without purpose. What I mean by that is an action or more precisely a conglomerate or sum of habitual actions that resulted in a horrible outcome.

Example: If you are out of shape or overweight, you probably didn’t purposefully become so. It was more than likely the result of actions taken without a purpose, actions taken out of comfort and momentary pleasure.

By their very nature purposes are things that live in the future, and hence taking actions based on current feelings as opposed to future pleasures leads us to act without purpose and create results that hurt.

Every action will create a result, and we are constantly creating something. To build towards our purposes we must be accountable for our actions. We do this by asking ’What will be the result of this action?’ The more often you ask this throughout the day the more likely you will take consistent action that will lead to meaningful purposes.

Angeol Armendariz

Wednesday, September 12, 2007

Ignore Words and Strategy...& Win?

Ignore Words and Strategy - and Win
Category: Jobs, Work, Careers

In 2005, in experiments conducted jointly w/ Jared Curhan of MIT Sloan School of Management, researchers from the human Dynamic Group asked MBA students to take part in simulated face-to-face negotiations. One student played a middle manager taking a job in a new division, & the other the V.P. of that division. They were asked to negotiate the manager's salary package, with real monetary rewards at stake for the participants. The negotiations often lasted an hour or more. Yet in just five minutes, an electronic sensor could predict w/ 87% accuracy, which person would come out on top, merely by cuing in to bodily movements and manner of speech, ignoring words and strategy.

As the sensor data revealed, successful middle managers tended to be strong on "mirroring" behavior - unconscious mimicking of the gestures and movements of their conversational partners. This demonstrated empathy and understanding. In contrast the most successful vice presidents tended to talk more and control the pace of the conversation, a social behavior that the researchers referred to as "engagement." For both participants, a consistent emphatic tone, conveying confidence, was also critical.

- from "Strategy + Business Magazine" - September 07

Interesting experiment. Amazing that in just 5 minutes 87% accuracy could be reached as to who would come out on top. I've written about "mirroring" before on my blogs and in my book. The non-verbal factors of influence are amazingly powerful. Body language, tonality, and patterns have more power in general than actual content of what is being said. How often is one exposed to such teaching? I have yet to read a sales book that emphasizes non-verbal communication. Or psychology, communication, or speech book for that matter.

The closest literature approaching accurate training on using body language, tonality, etc. for influence would have to be NLP works by Bandler and Grinder. Although, acting books contain a wealth of information on these powerful forms of communication as well. A sales person might be better of taking acting lessons, than formal sales training.

Angel Armendariz

Monday, August 27, 2007

Paradoxical Progress & Failing Forward

All individual desires, goals, and dreams use the currency of problems. Problems are the answer, in a paradoxical kind of way. The entrepreneur will usually find an unmet need, and provide the service or product. The unmet need is a problem, and by assimilating this problem into the mind and using creativity you produce a result or answer. In this instance a person (entrepreneur) actively seeks problems (unmet needs) and the result of fixing this problem is a new business, service, or profitable idea.

Once a problem is experienced, the usual subconscious response is fear, worry, or doubt. The reason we experience this emotion is because we don't have the adequate information, knowledge, or experience, to confidently solve the problem. If you've ever been in sales think about the first time you had the responsibility of closing a deal. You probably were nervous, fearful, or doubted your abilities. How you handled this experience, whether you succeeded initially or not, either sparked growth and development opportunities; or caused you to quit and dislike selling.

But, what the problem does is bring you face-to-face with your limit, the edge of your personal ability. If you solve the problem you grow beyond your past limits, if you don't solve it you get information to better deal with the issue next time. The key to open your potential resides in you. You can embrace problems as calls to action and grow rapidly, or better yet the self-motivated individual artificially creates problems. The artificial problem is nothing other than the distance between your current limits and/or abilities, and your wants/desires.

When you, for example, have the desire to become a millionaire; that creates an artificial problem. If the desire is intense enough you will do practically anything to achieve it. This intensity to overcome the artificial problem to arrive at you goal is motivation, and by acquiring loads of information via books, seminars, experience, etc., you grow your current limit to bridge the gap between your current state towards the goal you have in mind. The speed at which you will reach this new personal pinnacle is directly proportional to the amount of experience, information, and knowledge you are able to assimilate.

So to speed up the results you would voraciously seek an abundance of information/experience per unit of time. If one salesman makes 100 phone calls to prospective clients daily; and another salesman makes 300 phone calls to prospective clients and reads one sales book a week, who do you think has a better chance of succeeding faster. Obviously innate abilities have an effect, but so what...everyone can improve anything.

If I have a raspy unruly voice, I can educate myself on how to change it, or hire a professional to help me (again a problem creates an opportunity). If I'm lazy I can learn how to motivate myself. If I'm fat, I can learn how to be lean. If I'm not articulate I can learn to be so...and on...and on. Everyone, including yourself, has reached his/her current level of development by choice.

As if by nature's thrust problems arise at times unexpectedly, this implores you to summon your faculties to find a solution, and if one isn't immediately available it forces you to adopt novelty and gather information to devise strategy and remedy the problem. Thus, our creator's way of gently kicking our behind to keep us growing and to manifest the glory of treasures that are within.


The key is to establish enough references to see, feel, hear, and realize that we can re-interpret or as some psychologists would say re-frame, these seemingly painful experiences, and associate pleasure to them. To associate pleasure to problems that present themselves, and pro-actively create artificial problems (goals), that will induce a willful evolutionary process and empower us. I'm not saying to be masochistic, just simply learn to establish detachment and interpret them in a manner where you can zoom out and "see," and experience the possibilities and hidden treasures that problems present.

Angel Armendariz
"We are all in Sales. Period." - Tom Peters